Refund Policy:

Replacement/ Return Policy by hofbyjyoti.com

In 7 days except the following:

• Products perishable in nature.
• Gift Certificates.
• Items that have been used or opened.
• Any item not returned in the condition it was received.
• Any item received by us in a damaged condition.
• Items sourced or delivered in India only.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• the item may be damaged during transit.
• or there might be a manufacturing defect.
• or that the wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of an item is made within the stipulated time frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, you can e-mail your cancellation request to us at support@hofbyjyoti.com or you can call us on our customer support number +91-9950093150 from Monday to Saturday (10:00 am till 6:00 pm).

Return the Product:

Only after receiving our confirmation for the return, you are requested to send the item back to us. Dispatch the product through a reliable courier service, and provide the following details:

• Name of courier service
• Date of dispatch
• POD (Proof of Delivery) number
• Probable receiving date
• Product Replacement

We shall not be responsible for any items sent to us for return/  replacement without our confirmation. We will bear all courier charges in return policy.

Our Return Policy:

• The replacement request must be made within 7 days of purchase and must not be part of the above list.
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In the case of perishable items or custom-made non-perishable items, we will not accept any returns or replacement of such items.

Refund Policy by hofbyjyoti.com

We do not refund the amount when the product is returned, a credit note is generated which the customer can use for the future (6 Months).