Exchange and Returns Policy

Initiate Exchange within 7 Days:
Identify any faults in production such as stitching, cut, or color within 7 days of receiving the product.

Create a Video for Assessment:
Make a concise video showcasing the product’s fault with proper visibility.

Share the video via WhatsApp to the provided number for assessment.
WhatsApp number: (+91) 995-00-93150

Verification Process:
Our team will thoroughly review the video to validate the reported faults.
If the fault is confirmed, proceed to the next step.

Return the Product:
Once the fault is verified, pack the product securely for return.

Dispatch the product through a reliable courier service, and provide the following details:

• Name of courier service
• Date of dispatch
• POD (Proof of Delivery) number
• Probable receiving date
• Product Replacement

Upon receiving the faulty product, we will dispatch a replacement of the same product.

If the exact product is unavailable, choose an alternative product of equal or lesser value.

Credit for Price Difference:

• If a lower-priced product is selected, the price difference becomes a credit.
• Enjoy the credit on your account for the next 6 months.

Payment for Higher Priced Products:
If the selected product is of higher value, pay the balance amount on the spot.

Entire Process within 15 Days:
The entire exchange process should be completed within 15 days from the date of initiating the exchange.

Note:
Ensure the video clearly highlights the reported faults to expedite the verification process. We aim to provide a seamless experience for our customers.